In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing Plentiness within fourteen (14) days from the date on which you received them from plentiness.com. Return items must be shipped back to Plentiness within fourteen (14) days from the date on which you informed us of your decision using the following email address firstname.lastname@example.org.
According to this, If you aren’t happy with your order or if you changed your mind about it, you can return it and get refund after we’ll receive it.
You can return your order, or part of it, using the same shipping package you’ve received it in, at Plentiness S.r.l. Via Adige 11, 20135 Milano, Italy.
An exchange or credit note is available for unopened, unused goods that are no longer required. Goods must be returned to us in saleable condition within 14 days. All returns are at the expense of the purchaser. However, if goods are damaged in transit or you receive a product in error, we will refund shipping costs. We suggest using a recorded service to ensure safe return of the items. Please retain a proof of postage.
We regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If a refund is issued an admin fee may apply due to the cost or processing refunds with the banks.